We want you to be happy with your purchase. If you are not entirely satisfied, you can return the product to us and we will either replace it or credit your account, subject to the terms below. This policy applies to products bought from saffron shop.
• In order to be eligible for a credit all items must be in their original packaging and in a sellable condition and undamaged.
• You are welcome to visit our branch and return the product for credit after the inspection.
• If you would like the product to be collected, we will give you a transport cost based on the weight of the stock that needs to be returned. This cost would be on your account.
• Please bear in mind that refunds can take 3 – 10 working days to reflect in your account. We are entitled to refuse a return if the unwanted product is returned damaged, not in a re-saleable condition.
We value the trust you place in us. That’s why we insist upon the highest standards for secure transactions and customer information privacy. Please read the following statement to learn about our information gathering and dissemination practices.
• Please contact us on 021 558 6920 or email us firstname.lastname@example.org and we will deal with your query.