We want you to be happy with your purchase. If you are not entirely satisfied, you can return the product to us and we will either replace it or credit your account, subject to the terms below. This policy applies to products bought from saffron shop.
• In order to be eligible for a credit all items must be in their original packaging and in a sellable condition and undamaged.
• You are welcome to visit our branch and return the product for credit after the inspection.
• If you would like the product to be collected, we will give you a transport cost based on the weight of the stock that needs to be returned. This cost would be on your account.
• Please bear in mind that refunds can take 3 – 10 working days to reflect in your account. We are entitled to refuse a return if the unwanted product is returned damaged, not in a re-saleable condition.

Privacy Policy:

We value the trust you place in us. That’s why we insist upon the highest standards for secure transactions and customer information privacy. Please read the following statement to learn about our information gathering and dissemination practices.


Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.

By visiting this Website you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree please do not use or access our Website.

By mere use of the Website, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms of Use.


• Please contact us on 021 558 6920 or email us sales@saffronshop.co.za and we will deal with your query.